Important Ambetter Virtual Access Plan Update

Babylon is no longer available for the Ambetter Virtual Access plan. You now have access to the providers in the Bronze/Silver/Gold 2023 network. Please review all information to understand how this change affects you.

  

Frequently Asked Questions

Yes, you should have received a communication alerting you that Babylon is no longer available. You now have access to providers in our 2023 Bronze/Silver/Gold network. 

No, the network has changed. View the Ambetter Guide to review providers in the Bronze/Silver/Gold 2023 network.

In October, you will receive your renewal plan letter for open enrollment. During this time you will be able to make plan updates for 2024.

To find a new provider, please use the Ambetter Guide to search our Bronze/Silver/Gold 2023 network. 

No, you are still on our Ambetter Virtual Access Plan, since Babylon is no longer available you will now have access to providers on our Bronze/Silver/Gold 2023 network. 

In October, you will receive your renewal plan letter for open enrollment. During this time you will be able to make plan updates for 2024.

No, your monthly premium will not change. 

No, a referral is not required. 

Yes, you will be assigned a primary care provider, but you can change your provider at any time. To view in network providers, please visit the Ambetter Guide. 

For questions, please call Member Services at 1-844-265-1278 (TTY 1-855-742-0123).

Our Benefits

As an Ambetter Virtual Access member you continue to get access to our health and wellness benefits. Take control of your health and get the most out of your coverage. 

Enroll in our mail-order pharmacy program for convenient delivery. Or, you can choose from in-network retail locations nearby. Search for pharmacies in our Provider Directory.

Want to check if your prescriptions are covered? Ambetter Health works closely with doctors and pharmacists to ensure we cover a variety of medications for you and your family. Visit our pharmacy page to learn more. 

24/7 medical help from doctors via video and phone, with $0 co-pay*.

Ambetter Telehealth* gives you access to doctors for non-emergency health issues or questions. Request a prescription or ask for medical advice by video or phone, 24/7. Plus, there’s no co-pay when you use in-network telehealth providers. Go to your Online Member Portal and Connect to our Telehealth Product.

Our My Health Pays® ** program is available to Ambetter Health members. It’s a rewards program that pays you for the healthy decisions you’re already making every day. Completed your annual wellness screening? You get points for that. Want to learn new ways to be healthy? You can get rewards for that, too.

Visit the My Health Pays page to learn more. 

Our 24/7 nurse advice line makes it easy to get answers to health questions via phone, anytime. Talk to a registered nurse for answers about your health or medications, or whether you should go to the emergency room or see your regular doctor. 

If you need extra support for other health needs or conditions, our care managers can help you coordinate services or find community resources. They’ll work with you and your doctors to develop care plans to help you better manage your health. 

Take care of yourself and your baby with our maternity health program. Start Smart for Your Baby® is our pregnancy program that’s designed with you and your baby in mind. Through this program, you receive resources and support to help you during the stages of pregnancy and infancy. 

Find personalized help managing your chronic health condition so you have fewer complications. Through our health management programs, we offer telephone support, educational tools and behavioral health services, including depression management programs.

As an Ambetter member, you can enjoy healthy discounts to help you be well, stay well, and save smart.

Find a Doc

Take charge of your health – Visit our Ambetter Guide to review providers in our Bronze/Silver/Gold 2023 network. 

To search our online Provider Directory, visit Ambetter Guide - the Ambetter Health provider search tool. This guide will have the most up-to-date information about our provider network, including details such as name, address, telephone numbers, hours of operation, professional qualifications, specialty, and board certification. It can help you find a primary care provider (PCP), pharmacy, lab, hospital or specialist. You can narrow your search by:

  • Provider specialty
  • ZIP code
  • Gender
  • Languages spoken

Find an Ambetter in-network provider with the Ambetter Guide. It’s important to understand that Ambetter plans have their own provider network and here is how to search the network using the Ambetter Guide:

  1. Go to guide.ambetterhealth.com to begin an in-network provider search
  2. Search for an in-network provider in your area, click "Your home state"
  3. Select your state, coverage year, and county from the drop-down menus then click "Continue"
  4. Choose the "Bronze/Silver/Gold 2023" network then click "Start browsing"
  5. View a list of in-network providers, select a provider type and a city, county or zip code then click "Search"

New Ambetter Virtual Access Members
Steps to Getting Started

 

Take charge of your health – you can get started today!

Here's what you need to do:

  1. Create your online member account to view important plan information and download your digital ID. 
  2. Set up automatic bill pay - see all available payment options on our ways to pay page. 
  3. View in-network providers through the Ambetter Guide. 


If you have any questions, please call us at 1-844-265-1278 (TTY 1-855-742-0123)



*$0 cost share applies for in-network telehealth services through Ambetter Telehealth. $0 Ambetter Telehealth cost share does not apply to HSA plans until the deductible is met. Ambetter Health does not provide medical care.

** Funds expire immediately upon termination of insurance coverage. My Health Pays® rewards cannot be used for pharmacy copays.