New Hampshire Health Insurance FAQ | Ambetter from NH Healthy Families



Below you’ll find some helpful questions and answers about the Health Insurance Marketplace and Ambetter plans.

Ambetter Takes Our Commitment To You Seriously, And Is Honored To Keep You Covered During This Unprecedented Health Situation.

For more details on COVID-19, Ambetter plan coverage, Telehealth, and prescription refills, please visit our FAQs page.

General FAQs

Every state has a marketplace for consumers to shop for health insurance. These are called Health Insurance Marketplaces. Consumers can shop, compare and select a plan that best suits their needs. The Health Insurance Marketplaces allow consumers to do their shopping online, in-person, over the phone, or by mail. Consumers can look at information such as the provider network, benefits, premiums, deductible costs, co-pays, and co-insurance requirements before selecting a plan. Some states have their own marketplaces, also known as state-based exchanges (SBEs). Other states use

Anyone can search online for a healthcare plan on their state’s Health Insurance Marketplace. The requirements to get insurance through the Marketplace are:

  • Meet applicable state residency requirements
  • You must be a U.S. citizen, national, or noncitizen who is lawfully present
  • You cannot be currently incarcerated

If you currently receive health insurance coverage from your employer, you likely will continue to receive this coverage. If employer coverage is considered too expensive, you might be eligible to find coverage through your marketplace.

The cost of plans varies by the type of plan you choose. However, you may be eligible for discounts on your plan to help lower your monthly premium amount and other healthcare amounts. These are known as Subsidies and Cost-Sharing Reductions. Learn more on our Healthcare Savings page! If someone doesn’t receive a subsidy due to income status, they are still able to shop for a health plan on the Health Insurance Marketplaces.

This is the set minimum income a family needs for food, clothing, transportation and shelter. The government decides this level. It depends on the size of your family. For more information on the Federal Poverty Level, visit

This year, open enrollment on the Healthcare Insurance Marketplaces starts on November 1, 2020 and ends on December 15, 2020. Following this initial enrollment period, open enrollment will typically be every fall.



Online Member Account FAQs

Your online member account is a powerful tool that puts you in control of your health coverage. It’s easy to set up and lets you manage your plan wherever you are — on a computer or your smart phone.

Use your member account anytime to conveniently do things like:

  • Access your digital ID card and download it to your smart phone or print it
  • Choose or change your Primary Care Physician (PCP)
  • Find in-network points of care near you

If you don’t yet have a member account, visit to set one up today.

Setting up your online member account is easier than ever — it only takes a few minutes.

Go to and complete a few simple steps to register. Be sure to have either your Member ID number or the last four digits of your Social Security Number ready.

You can access a digital copy of your Member ID anytime by logging in to your online member account. There, you can view your digital ID, download it to your smartphone, or print a copy.

If you don’t yet have a member account, visit to set one up.

You have many convenient ways to make your payment. Log in to your member account to enroll in automatic bill pay using your prepaid debit card, bank account or credit card.

If you don’t yet have a member account, visit to set one up.

For even more ways to pay, visit

Amber is an easy-to-use virtual assistant available anytime through your member account.  Amber can help you:

  • Make Your Monthly Premium Payment
  • Answer Questions about Your Coverage—both medical and pharmacy.
  • Access Your Digital ID Card

Log in today to chat with Amber.

If you don’t yet have a member account, visit to set one up today.

Your Ambetter online member account provides many ways to get care, including finding a Primary Care Provider (PCP), locating an in-network Urgent Care Center, or even accessing Telehealth services.

Log in today to find the care option that’s right for you.

If you don’t yet have a member account, visit to set one up today.

Yes. Your Ambetter coverage includes no-cost in-network Telehealth services. You can get answers to medical questions and care advice — even prescriptions. And you can access Telehealth on your computer or smart phone anywhere and anytime.

Log in to your online member account to learn more about using Telehealth:

If you don’t yet have a member account, visit to set one up today.

Some information contained in this FAQ was gathered from these resources: